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Delivery reviews overview

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by Gethin H. Flag of Denmark 4/26/2024
Missing part
Prompt delivery and good customer service But diesel tank is missing the lid - awaiting response from SVB
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45.259 delivery ratings

4.7 (out of 45.259 ratings)
5 Stars
(36.907)
4 Stars
(5.828)
3 Stars
(1.326)
2 Stars
(709)
1 Stars
(489)
98.8% recommend SVB
Advantages
  • Family business since 1989
  • Over 400,000 customers
  • Fast worldwide shipping
  • Packed ecologically
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by Thomas P. Flag of France 4/26/2024
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M
GOOD
Packaging not strong enough, the box was badly damaged but not its contents
Obviously it's recurring
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by Gustav F. Flag of Finland 4/25/2024
At last Ive got it!
Ordered rig tension meter in February and got it now 25 April. But i live in Finland so need it first now when all ice is gone
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by Jürgen L. Flag of Germany 4/25/2024
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From ordering to delivery, everything was very quick and excellent! But the packaging still needs to be worked on. The delivery came in a box that was far too big and had a lot of filling paper.
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by Dr. H. 4/23/2024
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DHL is a disaster
I'm very happy to finally have my sunglasses.
Was home on the announced delivery date and waited for hours.
Then I got an email from DHL saying that the package couldn't be delivered personally!!! It was taken to a distant branch where I was able to pick it up today.
Service desert in Germany at DHL
The glasses are great and fit perfectly
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by theodor M. 4/20/2024
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The delivery arrived earlier than announced, unfortunately the packaging was damaged, but the product was undamaged.
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by Massimiliano N. Flag of Italy 4/19/2024
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package arrived on time
unfortunately the packaging was quite damaged, I imagine due to the transporter. I still have to verify the integrity of the content, I hope everything is ok
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by Joachim S. Flag of Germany 4/19/2024
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Once again a miserable packaging and damage
After my last large delivery, which was catastrophically packaged (many items defective), this time I pointed out when ordering that it should be properly packaged to avoid damage (this was also noted) - despite this, the delivery came in an improvised box and all the items had just been thrown in and were damaged again (I sent them the pictures). Only your employee, Mr. Harland, took the complaint seriously and took care of damage limitation - it would be nice if SVB had such employees in damage prevention (quality management). Unfortunately, I have to say that since the takeover of AWN, SVB is no longer as close to the customer as before - what a pity.
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by Rainer D. 4/18/2024
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Apart from the long delivery time - Friday to Wednesday - everything was ok.
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by Christopher S. Flag of Belize 4/18/2024
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Packaging
Unfortunately, while the sales team did a great job, the warehouse did not do a good job during shipping...so the skirting board was dirty and scratched and needs to be reworked.
What a shame about the excellent work of the service team!
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by Martin E. Flag of Germany 4/17/2024
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West System 206 Hardener old and canister dented
The ordering process and delivery to Spain were very good as always.
The box was also undamaged on the outside.
1 item in my order was the 1 liter B-Pack West System 206 hardener. According to West System, these hardeners have a maximum shelf life of 2 years. The canister delivered to me had a production date of Sept. 2023. This means that 8 months of the 2 years have already expired. Not so great.
The canister is also badly dented.
All other items in my order in the box were intact. So no transport damage.
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by Erwin H. Flag of Austria 4/17/2024
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OK
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by Thomas L. Flag of Germany 4/17/2024
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Packaging too big, otherwise thumbs up
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by Pierre H. Flag of Switzerland 4/17/2024
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Pierre H
In general, I am satisfied with SVB's services and will continue to purchase equipment from them. The advice is good, but slow in coming. For example, I asked if and how I could repair a transducer three weeks ago while the boat was out of the water and I am still waiting for the answer which will only be useful to me the next time I take it out. boat...

Delivery times are slow, too. Around a week between Germany and Italy. This is a long time compared to Amazon which often delivers one or two days after the order, and for free.
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by Pierre D. Flag of France 4/16/2024
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Just to save the planet and lower transport costs
Order placed with 5 items, 1 is missing so the system offers deferred delivery or packages awaiting consolidation.
No hurry, I say wait. After a certain period I need certain items so I release the delivery of available parts.
Result
The unavailable item arrives immediately and the available items arrive 4 days later obviously in another package and with another shipment.
Will you understand something?
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by Ch. M. 4/15/2024
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Compliant product. Oversized packaging... Delivery scheduled for the 15th, presented on... the 12th! Damage. Well caught up with an efficient relay point.
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by Peter M. Flag of Germany 4/14/2024
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2 deliveries were required; the 1st was inadequately packaged
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by Peter B. Flag of Germany 4/10/2024
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DHL.....
The ordering process was good, but unfortunately DHL, for whatever reason, took eight days to deliver the package. Unfortunately, SVB can't do anything about it.
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by Reiner A. Flag of Germany 4/10/2024
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Delivery too late
I ordered a delivery in the morning, firmly believing that the shipment would be sent out the same day. However, when I asked, the package was only sent 4 days later and was delivered on the 5th day. That is annoying. If the delivery promise cannot be kept, this must be communicated.
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by André K. Flag of Germany 4/9/2024
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Course ruler (plastic, 35cm long)
Ordering and delivery were problem-free, but instead of a cardboard box, it would have been nice to have a (very) large envelope with a cardboard back, the ruler is really no thicker than 3mm. But it arrived undamaged and quickly, which is also a plus.
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