Delivery reviews overview

Unfortunately, there was no useful communication in this order for safety items. Items arrived after the trip...
I'm not used to that from SVB.
SVB can usually do that much better!

We ordered 6 poles and 12 ends, unfortunately the package was damaged (ends all loose on the delivery van floor) and we received only 6 poles and 9 ends.Originally I thought we were only one end short but on checking with the yard it was three short. Another package has arrived with a charge of 200 euros for the one pole end (!) and an additional UK VAT charge of some 50. We have already paid the UK VAT for the full 6 poles and 12 ends so that is not applicable and we have not paid UPS (or DHL?) who have advised you of this. I suggest you recover the 200 euro pole end and then send us the three missing ends at zero charge and zero UK VAT and then we shall be straight. We like the three poles we have made up, good quality and a good size for us - but we do need six complete poles!

The package was simply left in front of the front door of our house by DPD on April 18, 2024, without a message or a doorbell ringing, even though we were in the house until that time and noticed it when we left the house. What would have happened if a stranger had taken the already paid package? That's not a delivery, it's a disaster!!!!

On this delivery, DHL tracking was absolutely useless.
I was notified when the package left Bremen.
And when it had already been delivered to me. This made it impossible for me to ensure that someone could receive the delivery.
Absolute nonsense!

2 packages delivered in nature and a total of 3 days completely wasted waiting for nothing!

As I needed part urgently and it was in stock. I ordered on a Monday and communicated I need it before end week. Finaly wednesday packed and send thursday morning. arrived Monday week after
Several communications with short standard answers. Also communicated when it shipped my unsatisfaction. No answer which says it all.

I already ordered in the past from SVB but now will avoid ordering from SVB in future if I cant count on them. Dutch shops are mush more reactive and quick.

One product was broken. Not the easiest way to find out how to do reclamation. Well see when the new comes

Charged to current account twice and unable to correct it after receiving a notification from me.
Christian

parcel lost sight of after sound. arrival in France. Numerous phone calls to various services then parcel found and finally sent to its destination. Lots of delays and time wasted on the phone! However, product delivered in good condition and in accordance with the order.

The products are ok and well packed, but the delivery time of more than a week, as well as the poor tracking of the shipment by DHL and the incorrect delivery time information lower the rating.

The delivery took several weeks from the time of ordering. Other orders such as smoke torches etc. are still missing.

I wasn't satisfied this time. Six weeks delivery time is just too long and if I want a partial delivery there are extra charges. The box was damaged and had a big hole in it. The mooring lines were properly rolled up but also sealed in foil. That wouldn't be necessary for the sake of the environment.

The DHL carrier drove past my house without stopping and left me an absence slip! I paid shipping costs to be delivered to your home!! I had to figure out which relay depot was designated; I won't order any more as long as you use DHL for your deliveries! this carrier tarnishes your brand image. I request reimbursement of delivery costs because I requested home delivery

Delivery with DHL is a disaster.

My order was not processed as promised. To date I have no information that the order can be picked up in Kiel.

We placed an order last day 1803. We paid for the faster than normal delivery service (UPS Standard), because it assured us that the order would arrive one day before the deadline we had. Due to the company's error (SVB), they sent it through the standard service, which is really slow (7 to 10 days with luck), although this time, due to complaints, it arrived late but a couple of days than normal with the DHL Worldwide service . Upon seeing the error, we contact customer service. The conversation with them ended suddenly and without a solution, since they unilaterally returned the difference to us without resolving the problem they had caused, since the package was urgent. After several telephone conversations and exchanges of emails (some with no response) they did not resolve the incident, since "there was no possible solution other than canceling the order", as if canceling the order was the solution to the serious problem they had posed to us. What they proposed to us about canceling the order, we understand that it was a sign of avoiding any responsibility on the part of the company, which we refuse to do as it was their fault. It's a shame for those of us who have Bavaria; since she is the only representative of the shipyard and the only one who has the spare parts. So we have no choice but to accept their conditions. It is incredible to see how large companies, which should be able to solve minor problems in the minimum time, have so much inertia that they are incapable of solving this type of incident, since it breaks all their plans. Greetings to everyone who reads this humble comment, which I hope is of some use.

Unfortunately, they did not heed my written order dated March 12, 2024.
The delivery was only triggered because of my telephone inquiry.
Many greetings Rainer Mackens

Wrong oil filter delivered

Although it was agreed that delivery by DHL would be made to my address, this was made to a drop-off point. Forcing me to make a significant trip to pick up the package.

Nothing ordered. Brought there myself. Top acceptance and maintenance within the specified time. Fine. And thank you.