Dispatch & delivery

Tracking - Where is your package?

Keep track of your order. With the easy DHL and UPS tracking tools you can see exactly where your package is at the moment. The day your order leaves our warehouse, you will receive an automatic email with your DHL or UPS tracking number and a direct link to the online tracking tool.
Attention: Please have your DHL/UPS tracking number at hand.

Go to DHL live tracking »
Go to UPS live tracking »

Express delivery to EU countries

Express deliveries to European countries are possible on demand. For more information please contact our service staff.

Standard package EU

Packages up to 31 kg and a maximum length of 1.20 m are shipped by UPS / DHL for a price of €8.95 within the EU (Canary Islands, Greece and Croatia excluded).

Shipment of
bulky goods EU

Bulky items, that exceed the dimensions of a normal package (120 x 60 x 60 cm) are marked by a special sign. The shipment of these items is calculated with a fee of €34.95 within European countries, with the exception of Canary Islands, Greece and Croatia. Delivery costs for bulky items that exceed a length of 2.70m have to be calculated by your SVB contact person.

Important: Please note that for wood and plexiglass boards we charge an additional packing rate of €30.00 for protection manners.

Identification of bulky items on the SVB website:

Shipment of heavy goods EU

Heavy goods that exceed a maximum weight of 31 kg and a maximum length of 1.20 m are marked by a special sign. The shipment of these items is charged by a fee of €49.95 to European countries with the exception of Canary Islands, Greece and Croatia.

Identification of heavy items on the SVB website:

Shipping within Europe

Shipping cost on request: Due to to pandemic situation, we currently can only deliver with UPS to those destinations. Do not hesitate to contact us for the shipping costs. Due to size and weight of the item the shipping cost have to be calculated. The cheapest rate for shipping to your delivery location is calculated after entering the order and quoted to you. Only with your approval to the price, the order will be placed.

Identification of heavy items on the SVB website:

Pyrotechnical items

The shipment of dangerous goods, such as pyrotechnical items, are only sold to people over 18 years old and only shipped directly to the purchaser of the goods with a German delivery address.

Identification of pyrotechnical items on the SVB website:

Battery deposit

According to legislators, we are committed to charge a €7.50 deposit for the purchase of a battery. Reimbursement will be made upon return in our house or against proof of disposal.

Identification of pyrotechnical items on the SVB website:

Costs which SVB has no influence on

The SVB team will gladly accept orders from all over the world and ship them to remote locations and ports when we receive a clear delivery address from you. These prices are without VAT. You also have the opportunity to take advantage of additional services at any time. The resulting costs are also due if you make use of your 14-day right of withdrawal. Any occurring transport damage is insured by us. We would like to point out that customs duties, taxes, import charges, storage fees, exchange rates, currency differences or other costs may arise which SVB has no influence on and we cannot estimate or determine them beforehand – As this is the responsibility of the recipient who is obliged to pay any fees incurred. The return costs are also obliged to be paid by the recipient as well. We recommend that you refrain from using an alternative delivery address for orders being shipped to non-EU countries.

Customs clearance

Customs can open and scan packages for control. For more information on costs, customs clearance times, etc., please contact your local customs authorities. The customs authorities of some countries require special proof of identification from the importer / consignee of goods before a consignment is released. As the importer / consignee of the goods, you may use an identification number, e.g. national identification number, CPF or tax number. SVB is not obliged to issue you or customs authorities with a supplier or long-term supplier declaration and / or an export declaration or to procure such from its own pre-suppliers. Please note that we might be obligated to make an export declaration for deliveries going to non-EU countries, which may delay the shipment by approximately 2 days.

International shipping: costs, transit times and delivery restrictions

The shipping costs to all countries outside the EU are individually requested by our SVB dispatch staff for each order from the respective forwarder and can vary greatly depending on weight, size and the country of destination. We would also like to point out that we have no influence on the duration of the delivery by forwarding and shipping companies and cannot guarantee the complete tracking of shipments. Please note that international shipping to certain countries is subject to delivery restrictions and not all items may be shipped to all countries. You are responsible for ensuring that products can be lawfully imported into the country of destination. It may also be the case for air and sea freight deliveries that a "door-to-door" service is not included and you may need to pick up the goods at the respective airport or seaport. We will not carry any additional transportation costs.

Possible deviations from country-specific standards

Please note that for internationally shipped products, the manufacturer's warranty may not apply, the manufacturer's servicing options may not be available, instructions and safety warnings may not be written in the local language, the products (and accessories) may not be in accordance with the standards in force within the country of destination, specifications or labelling requirements may not be in compliance with local standards, and products may not be in compliance with the electrical voltage and other electrical standards within the country of destination.

Goods that we ship to Germany or other European countries are subject to German VAT. If these goods are then exported to NON EU COUNTRIES a VAT refund by SVB is NOT possible § 7132 (3) UStG). We kindly ask you for your understanding.

Fast global delivery by air/air freight

Shipping via air freight ensures that your delivery reaches you globally and on time. We recommend this shipping method, especially for deliveries to third countries, to avoid long delivery times due to customs clearance. Please contact our customer service for more information about shipping costs.

Returns and replacements

Return costs are to be paid by the recipient of the goods. The above conditions also apply to any replacement items that we ship at our discretion if the original shipment was not correct. If you return an item to us, you are the exporter from the country of destination. The legal claim and the risk of loss is past on to us as soon as the goods arrive at our logistics centre. In the case of a replacement, you can ask the respective customs office if it is possible to remit the import charges, but we cannot guarantee this.