Dispatch & delivery

Tracking - Where is your package?

Keep track of your order. With easy-to-use DHL and UPS tracking you can see exactly where your package is at any moment. Track status easily online. When your order has gone through you will receive an email with your DHL or UPS tracking number.
Attention: Your tracking number is only available after DHL or UPS has taken delivery of your parcel.

DHL shipment tracking
Tracking UPS

Express delivery with money-back guarantee

Our 24-hour express service is available for orders within Germany. Orders placed by 3.00 p.m. (online by 2.00 p.m.) are to be delivered the next working day (Monday to Friday*, except islands). The shipping costs for this service are only €29.95 per standard package.

*Orders requiring delivery on Saturday are subject to additional charges. Please enquire about the Saturday surcharge by calling +49 (0)421 57290510. Delivery on public holidays is not possible.

Standard packages

Packages up to 31 kg and a max. length of 1.20 m are delivered within Germany by DHL/UPS for a flat-rate fee of €6.95. The maximum permissible length of standard packages is 120 x 60 x 60 cm (cube). Items that are marked as bulky goods/freight/hazardous are charged separately.

Standard package shipping fee applies throughout Europe with the exception of islands, Greece and Croatia. Shipping costs for deliveries to these destinations are charged separately.

Shipment of bulky goods within Germany

Bulky items that exceed the dimensions of standard packages (120 x 60 x 60 cm), that have a side length of up to 2.70 m and a maximum weight of 31 kg, or that are marked accordingly, will be charged €19.95 for shipping within Germany.

Attention: Please note that there is a flat packaging charge of €30.00 for wood and plexiglass panels. The flat rate shipping fee for cuttings is €40.00.

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Shipping within Germany

Bulky items weighing 31kg - 70kg or more, or over 2.70m, as well as batteries, some toilets, cookers and other easily breakable items are delivered by freight forwarding companies. These items are marked with a corresponding shipping label next to the information about the product / in the shopping cart. The cost of delivery of such items within Germany is €39.95.

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Shipping costs on request: Some items are required to have shipping costs calculated separately due to size or weight of the item. We always offer the cheapest shipping price for your delivery location directly after receiving your order. Goods will not be shipped until you have agreed to the quoted shipping costs.

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Shipping within Europe

For AT, BE, DK, ES, FI, FR, GB, IT, NL, PL, PT (except islands) the shipping costs for orders from 31 kg to 70 kg marked with the corresponding symbol are €49.95. All EU countries and islands not listed must be calculated separately. Please contact us for the costs.

Shipping costs on request: Some items are required to have shipping costs calculated separately due to size or weight of the item. We always offer the cheapest shipping price for your delivery location directly after receiving your order. Goods will not be shipped until you have agreed to the quoted shipping costs.

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Pyrotechnic items

The shipment of dangerous goods, such as pyrotechnical items, are only sold to people over 18 years old and only shipped directly to the purchaser of the goods with a German delivery address. It is not possible to ship to other countries!

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Battery deposit

According to the law, we are obliged to charge a deposit of €7.50 on the purchase of a starter or consumer battery. Reimbursement will be made upon return in our house or against proof of disposal.

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Costs that are beyond SVB's control

The SVB team will gladly accept orders from all over the world and ship them to remote locations and ports when we receive a clear delivery address from you. This means that, for example, circumnavigators can also access our services and most of our products outside the EU. However, when using this service, we would like to point out that customs duties, taxes, import fees, storage fees, exchange rates, currency differences or other costs may arise over which SVB has no control and we cannot estimate or determine these beforehand - these costs are always the responsibility of the recipient and must be paid by him or her.

Customs clearance

Customs authorities may open and inspect parcels. We have no influence over this. For more information on costs, customs clearance times, etc., please contact your local customs authorities. The customs authorities of some countries require special proof of identification from the importer / consignee of goods before a consignment is released. As the importer / consignee of the goods, you may use an identification number, e.g. national identification number, CPF or tax number. SVB is not obliged to issue you or customs authorities with a supplier or long-term supplier declaration and / or an export declaration or to procure such from its own pre-suppliers. We recommend that you refrain from using an alternative delivery address for orders being shipped to non-EU countries.

International shipping: costs, transit times and delivery restrictions

The shipping costs to all countries outside the EU are individually requested by our SVB dispatch staff for each order from the respective forwarder and can vary greatly depending on weight, size and the country of destination. We would also like to point out that we have no influence on the duration of the delivery by forwarding and shipping companies and cannot guarantee the complete tracking of shipments. Please note that international shipping to certain countries is subject to delivery restrictions and not all items may be shipped to all countries. You are responsible for ensuring that products can be lawfully imported into the country of destination. When ordering from SVB, you as the recipient are the importer and must accordingly ensure that all laws and regulations of the country of destination are complied with. It may also be the case for air and sea freight deliveries that a "door-to-door" service is not included and you may need to pick up the goods at the respective airport or seaport. We will not carry any additional transportation costs. Please note that we may need to prepare an export declaration for deliveries to non-EU countries, which may delay the shipment by approximately 2 days.

Possible deviations from country-specific standards

Please note that for internationally shipped products, the manufacturer's warranty may not apply, the manufacturer's servicing options may not be available, instructions and safety warnings may not be written in the local language, the products (and accessories) may not be in accordance with the standards in force within the country of destination, specifications or labelling requirements may not be in compliance with local standards, and products may not be in compliance with the electrical voltage and other electrical standards within the country of destination.

Goods that we ship to Germany or other European countries are subject to German VAT. If these goods are then exported to NON-EU COUNTRIES a VAT refund by SVB is NOT possible § 7132 (3) UStG). Thank you for your understanding.

Fast global delivery by air/air freight

Shipping via air freight ensures that your delivery reaches you globally and on time. We recommend this shipping method, especially for deliveries to third countries to avoid long delivery times due to customs clearance. Please contact our customer service team for more information about shipping costs.

Returns and replacements

Return costs are to be paid by the recipient of the goods. The above conditions also apply to any replacement items that we ship at our discretion if the original shipment was not correct. If you return an item to us, you are the exporter from the country of destination. The legal claim and the risk of loss is transferred to us as soon as the goods arrive at our logistics centre. In the case of a replacement, you can ask the respective customs office if it is possible to remit the import charges, but we cannot guarantee this.