Evgenii S.'s SVB Skipper Profile
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Evgenii S. asked these questions
1
A question about:
Furling System
Evgenii S.
on Oct 14, 2021
I have ordered (#2560386) that item in the middle of July. It has been shipped in 2 (two) boxes with only 1 invoice for both (I still don’t know why). So, customs in my country has requested the correct invoices to be provided for both boxes because EACH SHIPPED BOX MUST HAVE ITS OWN INVOICE in spite of it is the only one item, but separated. Well, I have spent many hours/days/weeks following up that issue and contacting SVB from time to time by email and over the phone. It is quite hard to do though because personnel is not initiative as they have to be and be ready to wait for an answer many days or even weeks! However, nothing helped. After some while, UPS sent back both packages to Germany. I was able to get in contact with a kind employee who promised to ship my items again with correct documents (invoices) or in one box (I don't care how exactly). More than 1 months passed since that conversation and I have no any information about where my items currently are! I email to SVB from time to time but do not receive any reply. Recently I just knew that the employee who I have been in contact no longer work at SVB. Now I email to SVB every day to get some info about my items but no success. So, I post this review to not furling system but to get SVB stuff an attention to that PROBLEM!!!
Answers:
Cory V. answered
on Oct 14, 2021
Dear Evgenii, thank you for your comment. We have been in contact with you and UPS (the carrier) throughout this entire time. Unfortunately this problem has yet to be resolved on UPS' end, and we are waiting for them to provide us with a final solution to resolving the customs and documentation issue which your shipment faced when passing through Russian customs. We will provide you with a solution immediately after they have determined the best solution for you. Please give me a call or email anytime in case you have further qustions. - Your SVB Team
Evgenii S. answered
on Oct 27, 2021
Just got a resolution that it is not possible to ship that item to Russia due to documentation issue only!!! Thus, I still don't understand why it is so difficult to provide TWO papers (for each package) to UPS. So, I have been waiting for my item> 3 months (since middle of July) and got a refund instead. I have no idea where to buy that item now. Absolutely disappointed due to this non customer orientated service.
Alexander G. answered
on Nov 23, 2021
So, the pitiful story repeats once again. I've ordered the same Furling system in SVB.24, again shipping by UPS company -- and again UPS informs me that one invoice for two boxes of the order -- is the surprising problem -- once again.
Suppose, SVB.24 should honestly admit, that it cannot draw any lessons -- and cannot deliver orders to Russia.