Allen D.'s SVB Skipper Profile
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Allen D. asked these questions
1
A question about:
Door Handle for WC lock
Allen D.
on Oct 14, 2018
After a difficult and lengthy exchange of emails in August with Christian at "info", explaining exactly what I needed and asking him to advise me so no mistakes would be made, I was told to order on the website. I ordered product 19750 from a picture showing the two handles required -- an inside and an outside -- and two screws, along with the latch 19782. The box arrived promptly, however I only received one of the handles. I wrote to "info" ask for the other handle and received no reply. I am about to write again, but have found the person at the email address is not at all helpful. Has anyone else had this experience? What can I do? I have a boat with only one door handle and need the other. I would not deal with this company again, but can find no other source.
Answer:
Christian N. answered
on Oct 17, 2018
Dear Sir , we tried to help you in several mails and with several explanations, as well as scetches and hints, how to find out the correct spareparts you need. In our last mail we asked you for further fotos to find out the correct part. We did not receive an answer to this last mail. Please again have a look to our last answer by mail.
2
A question about:
Lock for Access Door DIN Left
Allen D.
on Sep 22, 2020
Are there instructions anywhere about how the spring fits and the lock works?
Answers:
Cory V. answered
on Sep 23, 2020
Dear customer, please contact us at bavaria@svb.de. Thanks.