Customer service at all...
I ordered two rod holders. The delivery was also quite quick. Unfortunately, one of the rod holders was no longer new and in the original packaging. As requested, I took pictures for the complaint and emailed everything to SVB. It wasn't long before a Chantal "beat me to death" reported and of course couldn't find any signs of wear. Since I'm tired of getting upset about such things, I packed up all the stuff and sent the entire delivery back to SVB. The purchase price was then promptly refunded.
The end of the story is, I ordered my rod holders in China for the same price, these even made of stainless steel. Delivery time one week! quality very good.
I won't bother with SVB again...