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SVB Privacy Statement

SVB Privacy Statement

In order to offer our services to you, we require certain information. As an example, you have to open an account with us to order our goods. Your privacy is extremely important to us, which is why we believe that you should always know what type of information we require from you for placing orders and receiving our newsletter or yearly SVB catalogue. We want you to know why we collect your information and how we use this information. You should know that you have effective control of both and can exercise your rights whenever you wish to do so. That is the purpose of this privacy statement.

You can trust us in keeping your information safe. Our team and our data protection officer will protect your privacy and your rights through the use of the data protection laws, in particular the European General Data Protection Regulation (GDPR) gone into effect on 25 May 2018 and the Federal Data Protection Act (new BDSG). Our privacy statement can be found in our online shop under the tab “privacy policy” on the bottom of each page and can be printed for your records. Our IT systems are protected by means of technical and organizational measures against unauthorised access, modification or distribution of your data, as well as against loss or destruction.

Name and Contact Details of the Responsible Party

Legal Basis

How We Use Your Information

Recipient of Personal Details

Duration of Data Storage

How do we protect your data?

Your personal data is securely transmitted by encryption. This applies to your orders and your customer login as well. We use a SSL (Secure Socket Layer) coding system to protect your data. Furthermore, we protect our website and other systems against the loss, destruction, access, modification or dissemination of your data by unauthorized persons by applying various technical and organizational measures as well.

Your Rights / Your Right as an Affected Person

PDF by mail or Fax

Objection to Marketing
You have the right to object at any time to processing of your personal data for marketing purposes without incurring any costs other than the transmission costs in accordance with the basic tariffs. The below listed contacts are available to you for that purpose. For that purpose, the following contacts are available.

Revoking Consent
Your consent to processing of your personal data can be revoked at any time with future effect. Please note though that you might have to re-enter your information prior to placing a new order.

You have the following rights with regard to your personal information:

  • Right to be informed
  • Right to rectification. You can retrieve, verify and change your personal information by logging into “My SVB Account”. Please change your personal details as soon as possible in case they have changed or are incorrect.
  • Deleting and restricting processing
  • Objection against use
  • Data portability
  • Right to file appeals with supervisory authorities

Right to object
You have the right to object at any time to processing of your personal data. In case you object, we will no longer process your personal information, unless we can demonstrate compelling and legitimate reasons for processing that outweigh your interests, rights and freedoms. Additionally, if processing is necessary for the establishment, exercise or defence of legal claims. This also includes profiling based on those provisions. Your legal right to be informed, to correction or deletion of personal data remains unaffected. Please contact us at the below listed phone number or email address if you would like to look at your personal data and receive more information regarding fees that might be charged in accordance with applicable laws. If you assert your legal right to be informed, to correction or deletion of your personal data, we might, under certain circumstances and in accordance with applicable laws, refuse to provide information, correct or delete your personal data.

To exercise your rights, please contact our data protection officer:

E-Mail: privacy@svb.de / Ph.: +49 421 57 29 0 550

We will immediately process your requests and in accordance with legal requirements at no cost. Furthermore, we will advise you of the actions we have taken.

Legal Matters and Claims

To settle claims (transport damage) and in all legal matters, SVB GmbH reserves the right to instruct external companies / law firms. In this context, information is exchanged with the intent to process the respective case.

Update and Changes

We will occasionally update our privacy statement to reflect actual circumstances and the current legal situation. In case of changes or updates to this privacy statement, we will notify you by email (provided we have your email address on file).

Last update: 25.05.2018
file attachment:
SVB Privacy Statement (PDF)

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